Service / Support Animal & Airline Policies

Requirements to Travel on an Airplane with a Service / Support Animal? Flying with a service / support animal, especially for the first time, may be a nerve-racking process. Our goal is to help reduce your stress and anxiety when traveling with your service / support animal. As a passenger with an service / support animal, you are always entitled to pre-boarding if you meet the check-in requirements at least 48-hours prior to your flight and notify the gate agent of...

Read More

Service Animal? Emotional Support Animal (ESA)? Therapy Animal?

Many people commonly confuse or interchangeably misuse the terms service animal, emotional support animal, assistance animal, and a therapy or psychiatric animal. The key to understanding these differences pertains to three important U.S. federal laws: Americans with Disabilities Act (ADA), Air Carrier Access Act (ACAA), and Fair Housing Act (FHA). Service Animal is defined by the Americans with Disabilities Act (ADA) as “dogs or miniature horses that are individually trained to do work or perform tasks for people with disabilities”...

Read More